CellStik Model Specific Help

For help with with your specific CellStik model, please select your cell phone's manufacturer and model below.

General CellStik Help

Q: What is the 1st thing I need to do to get started?
A: Install your CellStik Central application on your PC. You can either use the CD provided with your CellStik or you can download it from http://www.sparktech.com/support.
Q: How do I check the cell phone model number of my cell phone?
A: Your cell phone model number is typically located on a label under your cell phone battery. Simply remove your cell phone battery and look for the model number on the label. The model number will typically follow the words “MODEL:” or “MODEL NO:”
Q: Is my cell phone compatible with my CellStik?
A: Once you know your cell phone model number, go to the “compatible phones” tab on your CellStik Central application and verify that your model number is listed. If it is, then your cell phone is compatible with CellStik. If your model number is not listed, click on the Add Cell Phone button to add additional cell phone support for your CellStik.
Q: What IMPORTANT things do I need to do to make sure I have a successful Backup or Update?

A: 1) During the “Save to CellStik” or “Update to Phone” process, keep your cell phone on the main screen, the screen with your cell phone provider’s name and the current time and date. Do not press any cell phone keys during this time.

2) Wait until the Green light stops blinking before disconnecting your CellStik from your cell phone. Typically the more contacts you have in your cell phone the longer it will take. The process can take up to 15 minutes.

3) Make sure your cell phone is fully charged.

4) For flip or slider type cell phones, make sure to keep the flip or slider at the open position and do not open and close it during the “Save to CellStik” or “Update to Phone” process.
Q: What do the different status lights mean?

A: The different status lights inform you of the status of CellStik when it is plugged into your cell phone.

BOTH GREEN LIGHTS BLINK A FEW TIMES AND THEN TURN OFF: Your CellStik is ready to either “Save to CellStik” or “Update to Phone”.

GREEN BLINKING: CellStik is either in the “Save to CellStik” or “Update to Phone” process. Wait until the Green light stops blinking before disconnecting your CellStik from your cell phone. Typically the more contacts you have in your cell phone the longer it will take. The process can take up to 15 minutes.

RED SOLID:

-Disconnect your CellStik from your cell phone and then connect your CellStik to the USB port on your PC and open your CellStik Central application. CellStik Central will tell you what the Red light means and what to do next.

-Your cell phone model is not compatible with your CellStik. Go to the “compatible phones” tab on your CellStik Central application to add additional cell phone support for your CellStik.

-CellStik encountered an error during the “Save to CellStik” or “Update to Phone” process. Disconnect your CellStik from your cell phone, then connect your CellStik again and retry.

NO LIGHTS ON:

-Your CellStik is ready to either “Save to CellStik” or “Update to Phone”.

-Your cell phone is not turned on, turn on your cell phone and make sure that it is fully charged.

-There is a bad connection between your cell phone and CellStik. Disconnect your CellStik from your cell phone and then connect your CellStik again.

-Your cell phone is not supplying power to the CellStik. Certain CellStik models require you to plug your cell phone charger into your CellStik for use. Please check your user manual to determine if this applies to your model. If it does, plug your cell phone charger into your CellStik. If your model does not require you to plug your cell phone charger into your CellStik, then your cell phone has a defect. Please contact your cell phone manufacturer.

Q: Can I use my cell phone during the “Save to CellStik” or “Update to Phone” process?
A: No, do not use your cell phone during the “Save to CellStik” or “Update to Phone” process.

Q: How long do I have to wait until the blinking GREEN lights stops blinking during the “Save to CellStik” or “Update to Phone” process?
A: The time it takes to complete the “Save to CellStik” or “Update to Phone” process depends on the number of contacts you have in your cell phone and your cell phone model. Typically the more contacts you have in your cell phone the longer it will take. The process can take up to 15 minutes.
Q: How do I transfer my cell phone book from one cell phone to another cell phone?

A: If your CellStik is compatible with the two cell phones that you want to transfer your phonebook between, simply connect your CellStik into your current phone and press the “Save to CellStik” button. Once the green light stops blinking, disconnect your CellStik from your current phone and then connect your CellStik into your new cell phone and press the “Update to Phone” button. (If your new cell phone does not support certain phonebook options, some information may not transfer to your new cell phone.)

If you want to transfer your cell phonebook from one CellStik to another CellStik (i.e. your are transferring between two different CellStik models), go to the “transfer phonebook” tab on your CellStik Central application and follow the onscreen instructions.

Q: When I plug CellStik into the USB port and open CellStik Central a Windows error opens that says “Windows-No Disk. There is no disk in the drive. Please insert a disk into drive.”

A: If this messages appears, you most likely have another USB device that is interfering with CellStik and CellStik Central.  Please try unplugging your other USB devices.  Devices such as Compact Flash Card readers for your digital camera or other removeable disk drives are probably the devices you should unplug first.

Q: When I plug my CellStik into the USB port of my computer and then open CellStik Central, it tells me "To open CellStik Central, please plug  your CellStik into the USB port." but it already is plugged into the USB port.

A: Unplug your CellStik from the USB port, and plug it back in again. Both green lights will flash and once connected properly to your computer, they will both stay on solid. You may need to wiggle the CellStik around a bit so that it connects to your PC.  You can also try another USB port.  Then click on your CellStik Central icon to open the application.
Q: What do I need to do if I am using Windows 98 Special Edition on my computer?
A: If you use Windows 98SE, please visit http://www.sparktech.com/support to download the Windows 98SE USB driver.
Q: How do I get a list of all handset models that CellStik supports?

A: A list of all CellStik compatible handset models can be downloaded from here.
Q: I need additional help. Who do I contact?

A: Go to the “help and support” tab on your CellStik Central application and click on the help and support online link to contact us so we can help. You can also contact us at http://www.sparktech.com/support/email_cellstik.php for customer support.
Q: Who do I contact for a return request?

A: Go to http://www.sparktech.com/support/email_cellstik.php and email support and Spark support will provide with details on how to process the return.